Refund Policy
Last updated: February 15, 2026
1. Free Tier
The Free tier requires no payment. No refunds apply.
2. Paid Subscriptions (Pro / Team)
We offer a 7-day refund policy for new subscriptions:
- If you are unsatisfied within 7 days of your first payment, contact us for a full refund
- Refund requests after 7 days will not be honored
- Renewal payments are non-refundable
3. Cancellation
You may cancel your subscription at any time:
- You retain access to paid features until the end of your current billing period
- No partial refunds for unused time
- After the billing period ends, your account reverts to the Free tier
4. Chargebacks
Filing a chargeback instead of contacting us will result in immediate account suspension. Please contact us first to resolve any billing issues.
5. How to Request a Refund
Email billing@vortexhq.dev with your account email and payment details. We will process eligible refunds within 5-10 business days.
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